Privacy Policy

1. Introduction

Wristforge ("we", "us", "our") operates from 134 U Thong Road, Pratu Chai, Ayutthaya 13000, Thailand. We act as the data controller for all personal information collected through this website and our services.

This policy applies to information collected via our website at wristforgeh.club, through our contact form, and through direct correspondence. By using our website or submitting your details, you acknowledge the practices described here.

2. What Data We Collect

We may collect the following categories of personal information:

• Contact details: Name, email address, and phone number when you submit an enquiry through our contact form.
• Service information: Details about your watch or timepiece that you share with us as part of a service request.
• Usage data: Information about how you interact with our website, including pages visited and time spent, collected via analytics cookies (with your consent).
• Technical data: IP address, browser type, and device type, collected automatically for security and performance purposes.

We do not collect sensitive personal data such as payment card numbers. Pricing discussions and any payment arrangements are handled separately and securely.

3. Why We Collect Your Data

We process personal data on the following legal bases:

• Contractual necessity: To respond to service enquiries and arrange watch repair appointments.
• Legitimate interest: To maintain and improve our website and understand how visitors use it.
• Consent: To place optional analytics or marketing cookies on your device, where you have agreed via our cookie notice.
• Legal obligation: To comply with applicable Thai law and any applicable international data protection requirements.

We retain personal enquiry data for up to 24 months after our last contact with you. Website analytics data is retained for up to 14 months.

4. How We Share Your Data

We do not sell or rent your personal information to third parties. We may share data in the following limited circumstances:

• Service providers: Trusted technology providers who help us run our website and email systems, under confidentiality agreements.
• Analytics services: Aggregated, anonymised usage data may be shared with analytics platforms such as Google Analytics (with your consent).
• Legal requirements: Where disclosure is required by Thai law or a court order, we will comply with applicable legal obligations.

5. How We Protect Your Data

We take reasonable technical and organisational steps to keep your information secure:

• Our website uses HTTPS encryption for all data in transit.
• Access to personal data is restricted to authorised staff members who need it to carry out their duties.
• We review our data handling practices regularly to address any emerging risks.
• In the event of a data breach affecting your rights, we will notify you and relevant authorities as required under applicable law.

6. Cookies

Our website uses cookies to help it function and to understand how visitors use it. Cookie categories we may use include:

• Essential cookies: Required for basic site operation. These cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour in aggregate form.
• Preference cookies: Remember your settings for a better experience on return visits.
• Marketing cookies: Used to show relevant content or measure advertising effectiveness.

You can review and manage your cookie preferences at any time by visiting our Cookie Policy page.

7. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable international standards, you have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate or incomplete data.
• Erase your data where it is no longer necessary for the purpose collected.
• Restrict the processing of your data in certain circumstances.
• Object to processing based on legitimate interest.
• Data portability — receive your data in a structured, machine-readable format where applicable.
• Withdraw consent at any time for data processed on that basis, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

8. Third-Party Links

Our website may occasionally reference or link to external resources. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any sites you visit independently.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from someone under 18, please contact us and we will take steps to remove it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, the revised date at the top of this page will reflect the change. Continued use of our website after an update constitutes acceptance of the revised policy. We encourage you to check back periodically.

11. Contact Us